Privacy policy

When you contact us, open a support ticket, buy a system or become a client, we collect the details you give us: your name, email address, phone number, organisation and the content of your message.

When you use our websites we collect standard technical information such as pages visited, browser type and approximate location, in aggregate form, to understand how the site performs.

To respond to enquiries and provide the services you have asked for.

To issue quotations, invoices, receipts and other business documents.

To provide support, maintain systems we have built, and meet our legal and tax obligations in Uganda.

Where we build or host a system for you, any data your organisation stores in it belongs to you. We access it only when you ask us to, or when it is necessary to fix a fault you have reported.

We do not sell, rent or share client data with third parties for marketing purposes. Ever.

Data is encrypted in transit. Access to production systems is limited to named engineers, protected by strong authentication, and logged.

We run our own security reviews on everything we build, and we patch dependencies on a regular schedule.

Enquiry and support records are kept for as long as we have an active relationship with you, plus the period required by Ugandan tax and company law.

You may ask us to delete personal data we hold about you at any time, subject to those legal retention requirements.

You can ask to see the personal data we hold about you, ask us to correct it, or ask us to delete it.

To make a request, email info@brixotech.com and we will respond within thirty days.

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