Support desk
Help from the people who built your system
Open a ticket and it goes straight to the engineering team — no call-centre script, no ticket ping-pong. Track progress any time with your reference number.
Urgent
Production down or payments failing — first response within 1 hour.
High
Major feature broken for many users — first response within 4 hours.
Normal
Questions, small bugs and change requests — within 1 working day.
Security
Suspected breach or vulnerability — call us immediately on +256 786 214918.